Политика за поверителност

Eli&Eli Apartments GmbH ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We may collect personal information that you provide to us such as:

• Name and contact information (email address, phone number, postal address)
• Booking and reservation details
• Payment information (processed securely through our payment providers)
• Identity verification documents (passport, ID card)
• Communication preferences

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and manage your bookings and reservations
• Communicate with you about your booking
• Send you confirmation emails and booking updates
• Process payments securely
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract Performance: Processing necessary to fulfill our booking agreement with you
• Legal Obligation: Compliance with tax, accounting, and other legal requirements
• Legitimate Interest: Improving our services and preventing fraud
• Consent: Marketing communications and optional features

We may share your information with:

• Payment Processors: To process secure payments
• Service Providers: Who assist with website hosting, email delivery, and analytics
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, sale, or transfer of assets

We do not sell your personal information to third parties.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

• Booking data: 10 years (tax and accounting requirements)
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Account data: Until account deletion is requested

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose certain types of processing
• Right to Withdraw Consent: Opt out of marketing communications

To exercise these rights, please contact us at privacy@eliundeli.de

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy, please contact us:

If you have concerns about how we handle your data, you may contact our Data Protection Officer:

You also have the right to lodge a complaint with your local data protection authority.